Refund & Return Policy

Thank you for shopping with Happy Wreaths. Because our wreaths and related products may involve handmade materials, limited seasonal inventory, and time spent preparing and packaging each order, we have a strict return and refund policy.

Please read this policy carefully before placing your order. By completing a purchase through Happy Wreaths, you acknowledge and agree to the terms of this policy, except where a different result is required by applicable law.

All Sales Are Final

All sales are final unless an item arrives damaged, defective, or materially different from what was ordered.

We do not accept returns or provide refunds simply because a customer changes their mind, no longer wants the item, ordered the wrong item, ordered the wrong size, does not like the item after receiving it, or decides the item does not match their personal preference.

We strongly encourage customers to carefully review the product description, photographs, dimensions, colors, and other product information before placing an order.

Custom, Personalized & Made-to-Order Items

Custom, personalized, and made-to-order products are final sale and cannot be returned, exchanged, or refunded because of customer preference or change of mind.

Once work has begun on a custom or made-to-order product, the order cannot be cancelled unless Happy Wreaths agrees to the cancellation in writing.

This includes, but is not limited to, products involving customer-selected colors, materials, wording, names, designs, sizes, or other personalized specifications.

Customers are responsible for reviewing all information they provide to Happy Wreaths before production begins. We are not responsible for errors in customer-provided information, including incorrect names, spelling, colors, sizes, addresses, or other specifications.

Sale, Clearance & Promotional Items

Sale, clearance, discounted, promotional, and other items specifically identified as final sale are not eligible for return, exchange, or refund.

A discount, promotional code, special offer, or reduced price does not create a right to return an item that is otherwise designated as final sale.

Damaged Items

Please inspect your package and product immediately after delivery.

If your order arrives damaged, you must contact Happy Wreaths within 48 hours of delivery.

Your message must include:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Clear photographs of the shipping box and packaging

• Any other information we reasonably request to evaluate the claim

Do not throw away the product, shipping box, packaging, or other materials until Happy Wreaths has completed its review.

Failure to report damage within the required 48-hour period may result in the claim being denied.

Damage claims are reviewed individually. If Happy Wreaths determines that the product was damaged during shipment or was defective when received, we may, at our discretion and subject to applicable law, provide a replacement, repair, store credit, or refund.

A replacement is not guaranteed if the item is no longer available.

Incorrect or Missing Items

If you receive an item that is materially different from what you ordered or an item is missing from your shipment, contact Happy Wreaths within 48 hours of delivery.

Please provide your order number and photographs of the items received and the packaging.

If we determine that the error was made by Happy Wreaths, we will work with you to correct the issue.

Items Damaged After Delivery

Happy Wreaths is not responsible for damage caused after delivery by improper handling, storage, installation, weather exposure, moisture, pets, children, accidents, normal wear, misuse, alteration, or failure to follow any care or installation instructions.

Such damage does not qualify for a refund or replacement.

Natural & Handmade Variations

Many Happy Wreaths products may contain handmade, natural, seasonal, or individually selected materials.

Minor differences in color, texture, placement, shape, fullness, or appearance may occur between the product shown in photographs and the product received.

These variations are not considered defects and do not qualify an order for a refund or return.

Product photographs are intended to provide a general representation of the product. Colors may also appear somewhat different depending on lighting, photography, display settings, and the customer's device.

No Unauthorized Returns

Do not send an item back to Happy Wreaths without receiving written authorization and return instructions first.

Unauthorized returns may be refused or may not qualify for a refund.

If a return is approved, Happy Wreaths will provide the applicable return instructions and return address.

Return Shipping

Unless the return is specifically approved because of an error by Happy Wreaths or another circumstance for which Happy Wreaths is responsible, the customer is responsible for all return shipping costs and any associated costs of returning the product.

Original shipping charges are generally non-refundable.

Happy Wreaths is not responsible for products lost or damaged while being returned by the customer. Customers are strongly encouraged to use a trackable shipping service and retain proof of shipment.

Refunds

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

Happy Wreaths will process an approved refund after the applicable return or claim has been reviewed and, when a physical return is required, after the returned product has been received and inspected.

Your bank or payment provider may require additional time to post the refund to your account.

Shipping charges are generally non-refundable unless otherwise required by applicable law or expressly approved by Happy Wreaths.

Exchanges

Happy Wreaths does not offer routine exchanges for change-of-mind purchases, incorrect selections, or customer preference.

If an item is damaged, defective, or incorrectly fulfilled, Happy Wreaths may provide a replacement or other resolution at its discretion and subject to applicable law.

Order Cancellations

Orders may not be cancelled after production, preparation, personalization, or fulfillment has begun.

If you need to request a cancellation, contact Happy Wreaths as soon as possible after placing your order. Cancellation requests are not guaranteed and are subject to the status of the order.

Once an order has entered production or fulfillment, cancellation may no longer be possible.

Refused or Undeliverable Packages

Customers are responsible for providing an accurate and complete shipping address.

If a package is returned to Happy Wreaths because the customer provided an incorrect address, failed to retrieve the package, refused delivery, or otherwise caused the package to be returned, the customer may be responsible for any applicable return shipping, carrier fees, and reshipping costs.

A refund, if available, will be determined after the returned package is received and reviewed and may be reduced by applicable shipping or other costs.

Abuse of the Refund Policy

Happy Wreaths reserves the right to investigate unusual, excessive, fraudulent, or abusive refund and return requests.

We may deny requests that we reasonably determine to be fraudulent, abusive, misleading, or inconsistent with this policy, except where prohibited by applicable law.

Our Mistake

If Happy Wreaths makes an error in fulfilling your order, please contact us promptly so that we can review the issue and determine the appropriate resolution.

We will make reasonable efforts to correct errors that are confirmed to be our responsibility.

Contact Us

For questions regarding returns, refunds, damaged products, or other order issues, please contact Happy Wreaths through the contact information provided on our website.

Please include your order number with any order-related request.

Important: Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or waived under applicable law.